Existing patients receive direct care-team contact details after assessment. For everyone else, the channels below are the fastest path.
General inquiries, press, partnerships, and customer support:
We aim to respond within one business day. Care-team questions from existing patients are routed through your assigned clinician.
India hours, Monday through Saturday, 9 AM – 7 PM IST. WhatsApp messages are usually answered same-day.
Stride serves adults across India via telehealth. Video consultations, at-home blood test collection through partner labs, and courier-delivered medication where clinically appropriate.
Journalists, podcast hosts, partner clinics, and pharma collaborators: please mention your outlet or organization in the first line so we can route your message correctly. We will reply with a media kit on request.
If you are an existing Stride patient with a clinical question, please use the contact channel shared with you after your assessment — that route is monitored by your assigned clinician and is faster than general support.